Skip to content
Track your orderDeliveryReturnsContact usFree shipping to the contiguous US
boitgo

Returns and refunds

You can return most items within 30 days of delivery for a full refund of the item price.

How to return an item

  1. Email us with your order number and the items you'd like to return.
  2. We'll send you the return address and instructions.
  3. Once we receive and check the item, we refund you to your original payment method, usually within 5 to 10 business days.

Items must be unused and in their original packaging.

Return shipping

If you change your mind, you send the item back and pay the return shipping yourself. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.

If an item arrives damaged, faulty or not what you ordered, contact us within 30 days of delivery. We'll replace or refund it and cover the return shipping, so it costs you nothing.

Cancelling an order

You can cancel an order free of charge until it is dispatched: email us with your order number and we'll refund you in full. Once an order has shipped, use the return process above.

Questions or problems with a payment

If something is wrong with a charge, please contact us first at [email protected]: we usually resolve it within one business day. This does not affect any rights you have with your card issuer.